Navigate the roads in your Citroën with a wide selection of connected services. Safe, fun and useful, they will take you on unforgettable journeys.
CONNECT ONE PACK : services designed for worry-free mobility
After your purchase and for a period of 10 years, benefit from connected services guaranteeing you security and peace of mind.
Mirror screen
Stay securely connected to your smartphone by duplicating your favourite applications on your vehicle's touchscreen.
Included in the purchase price of the vehicle and available in addition to the Connect One package.
SOS & Assistance
Stay protected wherever you are, thanks to this emergency call and assistance service, which offers rapid care in the event of an accident or situation requiring intervention.
Games
Have fun with family and friends by playing games from your childhood, available on your vehicle's on-board touchscreen, while you wait or park.
CONNECT PLUS PACK : services for your peace of mind
Included in the price of your vehicle for 12 months, the Connect Plus Pack offers you additional services for an optimal connected driving experience.
ë-Remote Control
To make your day-to-day life easier, you can set your vehicle's preconditioning remotely, and even programme its charge. Peace of mind is just a click away!
For a more stress-free driving experience, take advantage of services such as real-time traffic information and warnings when approaching danger zones. Getting to your destination has never been easier!
Save time on your journey by sending your route to your navigation system from your smartphone. Do you own an electric vehicle? We'll suggest the best route based on the charging stations on your route. Let us guide you with complete peace of mind.
Connected Alarm
Sleep with peace of mind! You're automatically notified if your vehicle's alarm is triggered.
Citroën is one of the first brands in Europe to make you explore a brand-new relationship with your car: SoundHound Artificial Intelligence powered by ChatGPT API is fully integrated in the Voice Recognition system of your Citroën, so each trip turns into a new discovery.
In the top right-hand corner, select "Login" then "Create your MyCitroën account".
Fill in the form (email address, password, surname, first name) and validate.
2. Activate your account
In your mailbox, open the email you have just received
Select "Activate your MyCitroën account".
Confirm
3. Log in to your account
In the MyCitroën application, select "Login".
Enter your email address and password
Accept and validate
Now it's time to connect MyCitroën to your vehicle.
Connect MyCitroën to your vehicle
How do I connect MyCitroën to my vehicle?
First, you need to download the MyCitroën application, then create a MyCitroën account.
It only takes 10 minutes. From inside your vehicle and equipped with your smartphone, follow this tutorial video, or these steps :
1. In the MyCitroën application :
Select "Add a vehicle"
Enter your VIN vehicle number
Enter your mileage, then confirm
In "My services", select a service, then enter your telephone number
Enter the security code you have just received by SMS, then confirm. Create a 4-digit PIN code, then confirm.
2. Then, inside your vehicle and equipped with your smartphone :
In your smartphone's settings, activate Bluetooth (find out more here) and associate your vehicle as a new device (find out more here), and accept the General Terms of Use.
On your vehicle's dashboard, select "Connect a phone", select your smartphone, and validate
On your smartphone, enter the code displayed on your vehicle's dashboard
On your vehicle's dashboard, select "Phone" and "Streaming audio", then confirm
3. A confirmation message will appear on the home page of your MyCitroën application. Then you'll need to :
Turn off your vehicle's engine for 5 minutes
Authorise data sharing in your vehicle
Drive for at least 15 minutes to launch the connection between your vehicle and MyCitroën
Once completed, you'll receive an email confirming that your connected services have been activated and can be used.
Now it's time to activate and use your Connect ONE pack and Connect PLUS pack.
Activate or renew a pack
More Information
First, you need to download the MyCitroën application, create a MyCitroën account and connect MyCitroën to your vehicle.
1. Activate the Connect One pack
In the MyCitroën application :
In the "My services" section, select a service
A window opens: select "Activate now".
Read the terms and conditions, enter your phone number and confirm.
In the “My Account” section, you can see the expiration date of your pack: select it
Choose your renewal offer: 1 month or 1 year
Select “Activate Now”
Validate your basket
Activate the service
More Information
First, you need to download the MyCitroën application, create a MyCitroën account, connect MyCitroën to your vehicle and activate your packs.
Services included in Connect One Pack
SOS Assistance : For peace of mind, benefit from rapid assistance in the event of an accident or breakdown, and follow the arrival of the tow truck in real time.
Mirror Screen : Display your mobile apps and content directly on your vehicle’s dashboard.
Games : Take a break on the road and play games alone or with your passengers.
Services included in Connect One Pack, to be activated seperately
Remote maintenance :
We let you know when a connected service or maintenance alert indicates that your Citroën needs special attention. Similarly, we let you know when your vehicle is working as it should, for worry-free driving.
If your vehicle is equipped with Citroën Connect Box, it is compatible with this connected service, free and included in your Connect ONE pack.
Simply go to the MyCitroën application, “My services” section, and activate the Remote Maintenance service.
We will then be able to remotely activate your vehicle and begin providing you with this free service (this process can take up to 7 days).
E-maintenance logbook *:
Your vehicle documents, maintenance and invoices in digital form, up to date and always available: all past or upcoming maintenance events are managed automatically. Once activated, we update this section for you at each workshop visit.
On the MyCitroën app homepage, under the section for this service, select “Discover” Or if you have received an email offering this service, select “Subscribe”
Select “Get it now”, then “Get it”
Read and accept the General Conditions of Use
Or you can request activation of this service at a Citroën dealership.
*Your vehicle must be equipped with Citroën Connect Box
Services included in the Connect Plus Pack, already activated
Connected Navigation : Arrive at your destination on time, thanks to TomTom GPS and its real-time traffic information + danger zones.
Remote controls : Check if your vehicle is locked, lock or unlock it, turn on the headlights or honk the horn with a simple press of your smartphone.
E-Remote Controls : Check and control the charge of your electric vehicle, and for peace of mind, be alerted when the battery is full or charging is interrupted.
Trip Planner : Plan your trip with complete peace of mind and view the locations of charging stations on your route.
Connected Alarm : For peace of mind, monitor your car anytime, anywhere, and be informed in real time in the event of theft, even if you are not near your vehicle.
Services included in the Connect Plus Pack, to be activated seperately
E-Routes *:
Enjoy premium navigation features: Plan your trips with the best places to stop to charge your vehicle, and drive with peace of mind when conditions change, with real-time updates. To subscribe, follow these steps:
Activate or subscribe to the Connect PLUS pack
On the MyCitroën application home page, select “Subscribe to E-Routes”
In the “Vehicle” section, select “Services” > “E-Routes” > “Activate now”
On the home page, select “Subscription in progress” > “Get started”, then enter your phone number
Enter the code you just received by SMS
Connect MyCitroën to your vehicle (a tutorial video is available here )
On your smartphone, in the Apple Store or Google Play depending on your OS, download the E-Routes application
Open the E-Routes application and select the Citroën brand
It's done! You will receive a notification when the activation is complete
*Service available for e-C4 and e-C4 X vehicles only
GPT Chat:
To start benefiting from your navigation assistant, you must:
Be the owner of one of the following vehicles from the current Citroën range: C4, C4X, C5X, Jumpy, Spacetourer, equipped with an on-board screen
Have the Connected Navigation pack activated
Connect to https://services-store.citroen.ie and click on the “Activate now” button for ChatGPT
Follow the purchasing steps
In your vehicle, an automatic remote update "Over the air" will activate ChatGPT* on your on-board screen
You will receive confirmation of activation by email
By simply saying “OK Citroën”, you can start conversing with your Citroën
Once your Connected Browsing pack is activated, you can subscribe to ChatGPT. Remember that usage is linked to the remaining time of your Connected Navigation pack. If your Connected Navigation pack contract expires before that of ChatGPT, it will be necessary to renew your Connected Navigation pack to continue to benefit from your navigation assistant.
