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BENEFIT FROM THE
SOS & ASSISTANCE AND TELEMAINTENANCE CONNECTED SERVICES

WITH CITROËN CONNECT BOX

Installed as standard, the Citroën Connect Box equipment blends in seamlessly with the interior of your Citroën vehicle. It allows you to take advantage of SOS & Assistance and Telemaintenance connected services. Find out how you can benefit from ever greater security.

CITROËN CONNECT BOX

Citroën Connect Box has its own SIM card allowing data exchange via the internet and its own GPS receiver.

Citroën Connect Box equipment

SOS & ASSISTANCE

TO TRAVEL WITH COMPLETE PEACE OF MIND

SOS and Assistance are Citroën’s geolocated emergency call and assistance services. In the event of an accident or any other situation requiring urgent intervention (breakdown, illness, etc.), they call out the appropriate emergency services. Available 24/7, these services are free and no subscription is required. Citroën Connect Box equipment allows you to benefit from these two services in your vehicle at no additional cost.

Woman using computer, wearing headset and working in call centre

ACTIVATION OF
AN EMERGENCY CALL

In the event of an impact, the geolocated emergency call function enables the vehicle itself to contact an emergency centre, which calls the driver back to assess the situation. It can then send help if necessary.
If they are a victim or witness of a critical situation, an occupant of the vehicle can also use the service by pressing the “SOS” button for three seconds.

ACTIVATION OF ASSISTANCE

The Assistance function can be activated in the event of a breakdown or illness.
To initiate a geolocated assistance call, pressing the “Double Chevron” button for three seconds connects you to a call centre which carries out an initial assessment. It can then launch an assistance operation if necessary.
Driver next to his vehicle waiting for the assistance service to arrive

TELEMAINTENANCE

FOR CAREFREE TRAVEL

Planning your Citroën’s next service or topping up its coolant are things you no longer need to worry about! With the Telemaintenance service, your car detects any alerts and informs Citroën directly. Its teams can then easily analyse the situation remotely and contact you to arrange an appointment at the point of sale of your choice. The Telemaintenance service provides you with real-time information about the condition of your car, allowing you to travel in complete safety while saving time and optimising your budget.

Man driving his connected vehicle fitted with Citroën Connect Box

NO FEES
OR SUBSCRIPTION

There are no fees or subscription for the Telemaintenance1 service. It is aimed at private and professional customers (up to five vehicles).
Telemaintenance functions on cars equipped with the Citroën Connect Box.
If your vehicle2 is not equipped, you can still benefit from a service equivalent to Telemaintenance by having an InfoBox installed by a Citroën Workshop. You can check your vehicle’s eligibility on the Citroën Services Store.

¹ The Telemaintenance service is accessible in the following countries, subject to mobile phone network coverage: Metropolitan France, Italy, Spain, Portugal, Germany, Netherlands (except Netherlands Antilles, Aruba), United Kingdom (except Jersey, Guernsey, Isle of Man, British Virgin Islands, Cayman Islands, Bermuda, Montserrat, Anguilla, Turks and Caicos Islands, Falklands), Belgium and Luxembourg.
² Valid for Citroën C4 (from 2010 model), Citroën C4 Cactus, Citroën C4 Picasso (from 2013 model) and Citroën C3 (from 2016 model).

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