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FREQUENTLY ASKED QUESTIONS - ELECTRIC VEHICLES

At Citroën, we want to provide you with all of the information you need before you go ahead with your vehicle purchase. Our electric vehicle FAQ’s will give you more detail on any queries you may have.
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WHICH VEHICLES IN THE CITROËN RANGE ARE ELECTRIFIED?

In 2020, Citroën launched a Plug In Hybrid version of New C5 Aircross SUV. This launch marks the start of Citroën's journey to electrify its entire range of vehicles. From city cars right up to large vans so that by 2025 you will be able to buy a full electric or plug in hybrid version of every model in the Citroën range.

 

Citroën’s history of electric production began in 1989 with the C15 C25 trucks. These formed the base of the inspiration for the first mass produced electric car AX Electrique in 1993. Since then a number of models including C-Zero and Berlingo Electric Van have been developed.

 

WHAT DO CITROËN DO FOR THE ENVIRONMENT?

Citroën are fully committed to reducing the environmental impact of our business. This doesn’t only mean reducing the CO2 and NOX output of the vehicles we sell. It also stretches to the full life cycle of those vehicle and components, and our wider business operations, including our offices and production plants.

 

WHAT IF ELECTRIC ISN’T RIGHT FOR ME?

Citroën's strategy is to provide the right vehicle solution according to each individual drivers needs and usage cycle. Citroën offer a choice of petrol, diesel and electrified options on the same car so that you don’t have to compromise on the size or style of vehicle you want in order to be more environmentally focused. You can also select the drivetrain which works best for you.

While Citroën are committed to bringing electric vehicles to the mainstream, we continue to invest in research and development of all different types of fuel sources. This is so the best solutions are available to meet Citroën customers needs.

 

ELECTRIC VEHICLE FAQS - CHARGING

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WHAT IF I DON’T HAVE A DRIVEWAY OR GARAGE? HOW CAN I CHARGE MY VEHICLE?

Ireland has a vast growing network of charging stations - from service stations to shopping centres, there are many options nationwide to charge your vehicle locally. 

 WHY ARE THERE DIFFERENT PLUGS ON DIFFERENT CARS?

Different continents have different charging standards, and many of the first electric vehicles brought into Ireland came from Asia and adopted the Japanese standards, known as Type 1 and CHAdeMO. These vehicles are gradually being phased out in Europe because most manufacturers selling cars in Ireland now adopt the European standard sockets called Type 2 and Combined Charging System. As domestic plugs differ between countries, the domestic charging cables sold as accessories are different depending on the country.

 

WHAT PLUGS DO CITROËN ELECTRIC VEHICLES USE?

Citroën's new generation electric vehicles are equipped with CCS (Combined Charging System) sockets, this means that they can be charged from a standard Type 2 chargepoint, a domestic plug socket, or a public rapid charger. Citroën plug-in hybrids have Type 2 sockets because they don’t need to be rapid charged whilst the current range of Citroën electric vehicles have Type 1 & CHAdeMO connectors.

ELECTRIC VEHICLE FAQS - BATTERIES

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WHAT IF SOMETHING GOES WRONG? AREN’T BATTERIES EXPENSIVE TO REPLACE?

Citroën understand that customers are worried about the costs of batteries. So that’s why we provide an exceptionally long traction battery warranty!  For the first 8 years or 160,000 kilometres your battery will be covered by a manufacturer’s warranty. subject to our standard Ts&Cs. The warranty stays with the vehicle, so is fully transferable to a new owner, therefore also helping with the resale value and confidence a second owner can have in the vehicle.

The costs of batteries has also decreased very significantly over the past 8 years, and will continue to do so. This is partly due to reducing costs of raw materials as electric vehicles become more popular and volume increases. Also thanks to ‘second life’ uses of batteries meaning they don’t just need to be recycled but can be repurposed for uses such energy storage.

 

 

I HEARD ABOUT BATTERY RENTAL. CAN I RENT A BATTERY?

The battery is included in the price of the vehicle, so therefore Citroën do not offer battery rental. But you can have full confidence in your electric vehicle battery thanks to the 8 year, 160,000 kilometre warranty.

 

 

DOES BATTERY PERFORMANCE DEGRADE WITH AGE?

Some battery degradation is expected, however this is minimal and thanks to the manufacturers warranty* Citroën covers the vehicle up to 70% of its original capacity over 8 years.

Battery reconditioning is also an evolving area, where faulty cells can be replaced rather than a battery being scrapped. 

*Subject to Terms & Conditions

ELECTRIC VEHICLE FAQS - COSTS

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WHAT IS THE COST OF CHARGING AN ELECTRIC VEHICLE?

This is fully dependent on where you charge and the cost of your electricity. Some public chargepoints have variable charges. You can also install a chargepoint at home and pay for the electricity you use to charge.

Electricity is priced by kWh (kilowatt per hour) - so for a full battery charge you multiply the price per kWh by the capacity of the battery (in the same way today you would multiply the price per gallon, by the fuel tank capacity).

Citroën makes charging easy for you to manage, from either the vehicle or through downloading the MyCitroën app, which allows you to programme your vehicle to start charging at a time convenient to you. This means you can plug your vehicle in when you get home, but tell the car to not start drawing power until your off-peak rate kicks in!

 

WHAT IS THE COST OF AN EV COMPARED TO A CONVENTIONAL VEHICLE? 

Electric vehicles are more expensive to buy initially, however the running costs are much lower than a conventional vehicle. There are also  incentives such as the SEAI Grant to reduce the cost of the vehicle. For many usage cycles of the vehicle and savings made, this balances out over the period of ownership of the volume. Citroën therefore encourage all customers to assess the Total Cost of Ownership of vehicles, rather than initial purchase price.

 

ELECTRIC VEHICLE FAQS - SERVICE & MAINTENANCE

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HOW DO I CARE FOR MY ELECTRIC VEHICLE?

In order to keep your electric vehicle in optimum condition it is recommended that you visit your local Authorised Retailer regularly in line with the recommended service schedule.

WHO CAN SERVICE MY ELECTICAL VEHICLE?

Our Authorised Repairers can carry out regular servicing and maintenance on your electric vehicle. Our experts will ensure that your vehicle stays in optimum condition. It’s particularly important that no interventions are carried out on any part of the high voltage system, except by an appropriately trained technician with the correct safety equipment and tooling.

IS CARING FOR MY ELECTRIC VEHICLE MORE EXPENSIVE?

A fully electric vehicle is likely to have lower maintenance costs than a traditional internal combustion engine – as they contain far fewer mechanical working parts. Regenerative braking will also reduce wear on brake pads and disks extending their life.

WHAT KIND OF REGULAR MAINTENANCE CAN I EXPECT?

Regular maintenance for an electric vehicle is very similar to that or a petrol or diesel vehicle. Wear and tear items such as: tyres, brakes, wipers and bulbs will need replacing as the vehicle ages. Suspension components may also need replacing throughout a vehicles life dependant on use and mileage. An electric vehicle requires coolant to ensure that its battery stays in its optimum operating range, so this will need changing periodically to aid longevity and range.

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